Technology is changing the way business is done. Consider a wireless mouse or a USB flash drive for your next promotion.

 

 

 

 

 

 

 

FAQ

PROMOTiONAL PRODUCTS 101

What are promotional products? answer

What do promotional products do? answer

When do I want to take delivery? Does my design or logo fit on a particular product? answer

ARTWORK

What format should I send my artwork in?
If you are not sure if you have the correct artwork format just send it and we will let you know. This is what we prefer:

Digital Files: 

  • Adobe Illustrator files (vector art) in an EPS format with all fonts converted to paths.    
  • Adobe Photoshop files in EPS or TIF format at 300 resolution in the actual size.
  • Please list the fonts used if you know them.  

This might work:

  • Microsoft Word / PowerPoint / Corel Draw / Freehand or any other professional design program file.    
  • Please make sure that you have included any placed images.

This almost never works:

  • JPEG / GIF / Bitmap images that you have dragged off of a website or someone else has given you in a low-resolution format. We usually have to recreate these logos from scratch which may incur artwork charges.

Please do not do this:

  • Take a small-size, low resolution/jagged image and change the name to have an ".eps" extension. This does not change the file type.

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What if I cannot get the artwork in the correct format?
Send over whatever you have and we will evaluate and let you know what needs to be done. Often times we can recreate your logo quickly with little or no charge. However, if your artwork is complex or we have difficulty reproducing it, we may have to charge you an artwork fee based upon the time spent fixing it.

What is PMS Color Matching and why does my artwork spec have PMS numbers next to the color boxes?
PMS stands for Pantone Matching System®. It is the standard color matching system that allows printers to choose a color without leaving it up to an individuals’ subjectivity. Each color in the Pantone® color chart corresponds to a particular number so that if you say your logo is royal blue, we can pick an accurate blue to recreate. We have provided an online PMS Chart. PLEASE NOTE: Because computer monitors display colors in RGB format, the color that you see on your screen may not be accurately calibrated to the actual PMS color chart.

What are Set-up Charges?
Custom imprinting your logo on an item requires printing plates, film, setting up the engraving laser or embroidery tape charges. These costs are independent of the actual costs of imprinting and are set-out under the “Set-up” section of your order confirmation.

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OVER/UNDERRUNS

What is an Over/Underrun? answer

RUSH ORDERS & SHiPPiNG INFORMATiON

What if I have a Rush Order? answer

How do you ship my items? answer

What if I have multiple destinations? answer

How can I find out the status of my order? answer

What if I need my products for a specific event date? answer

DECORATiNG GLOSSARY

Screen-Printing / Silk-Screening definition

Embroidery definition

Debossing definition

Embossing definition

Etching definition

Laser or Foil Stamping definition

Die-casting definition

Die-striking definition

Pad-Printing definition

4-color Process Printing definition

Laser Engraving definition