PROMOTiONAL PRODUCTS 101

What are promotional products?
Promotional products are items imprinted with logos or messages for use in marketing or advertising. Everyone uses products such as pens, mugs and clothing in day-to-day life.

What do promotional products do?
Promotional products raise awareness of companies, causes and campaigns. In order to select the most appropriate promotional product it is essential to define your message and goal.

When do I want to take delivery? Does my design or logo fit on a particular product?
Robert and Jessica are here to guide you through the ordering process from conception to delivery.

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ARTWORK

What format should I send my artwork in? answer

What if I cannot get the artwork in the correct format? answer

What is PMS Color Matching and why does my artwork spec have PMS numbers next to the color boxes? answer

What are Set-up Charges? answer

OVER/UNDERRUNS

What is an Over/Underrun? answer

RUSH ORDERS & SHiPPiNG INFORMATiON

What if I have a Rush Order? answer

How do you ship my items? answer

What if I have multiple destinations? answer

How can I find out the status of my order? answer

What if I need my products for a specific event date? answer

DECORATiNG GLOSSARY

Screen-Printing / Silk-Screening definition

Embroidery definition

Debossing definition

Embossing definition

Etching definition

Laser or Foil Stamping definition

Die-casting definition

Die-striking definition

Pad-Printing definition

4-color Process Printing definition

Laser Engraving definition